Question 1

What format do our protocols need to be in to get started?

Accepted Answer

You can hand us whatever you currently use—standard PDFs, binders, Word documents, or existing state/county guidelines. There’s no need to reformat, retype, or prep files beforehand. Our ingestion engine handles the structuring automatically.

Question 2

How long does the digitization and onboarding process take?

Accepted Answer

Typically just a few business days depending on document volume. Our pipeline parses and structures your protocols rapidly so your team can begin testing clinical scenarios without operational downtime.

Question 3

How do you verify medical accuracy once protocols are digitized?

Accepted Answer

Every parsed protocol undergoes a structured review step where your medical direction or clinical leadership can inspect and sign off on dosages, pathways, and contraindications before anything goes live to field crews or students.

Question 4

How does the Free Agency Pilot Program work?

Accepted Answer

Qualifying EMS agencies, fire departments, and training academies receive fully sponsored access to both ERA Labs and ERA Core throughout their pilot period. Your team gets hands-on protocol onboarding, preceptor training, and dedicated engineering support. After completing the pilot program, your agency locks in a permanent, grandfathered discount on ongoing software access.

Question 5

What hardware or devices are required to run ERA?

Accepted Answer

All your agency needs is a tablet. ERA Core is entirely web-based, so instructors and medical directors can easily author scenarios and review analytics from any laptop, desktop, or workstation. ERA Labs is purpose-built as a tactile simulation experience designed specifically for iOS (iPad), Android, and Microsoft tablets.

Question 6

Can ERA integrate with our existing LMS or training records?

Accepted Answer

Yes. ERA generates automated, objective after-action debrief reports with granular event timestamps, protocol adherence scoring, and clinical rationales. Telemetry data can be exported and integrated into standard LMS, CE tracking, and QA/QI platforms via modern web standards and APIs.